Dialogue Cloud

What's new in Anywhere365 Partner Portal

April 22, 2024

Features

The Restart process is as follows:

  • Pre Restart

    • Data gathering

    • Collection key performance counters at a UCC level

    • Heartbeat

    • SharePoint Connected

    • Established Endpoints

    • SharePoint Connection check using configuration obtained in config XML

    • Log Collection prior to restarting of the service

    • Pre-flight checks

    • If clear cache is selected checks to see if heartbeat is online for all UCCs and SharePoint configuration still works.

  • Post restart

    • Post-Checks

    • Iterates through each UCC and compares metrics before and after to ensure all is healthy and everything can connect.


    Figure 1 - on the home page, you will find all restart operations. The boxes are clickable


    Figure 2 - This window provides all details of the restart action, including pre- and post restart logs and reports.

April 3rd 2024

Features

  • Added ability to change SharePoint URL’s (on contact center level)

  • Tenant ID (from PAIHeaderManipulation) will be changeable (on service level)


  • Added ability to change the display name of an endpoint

  • Added additional informational when requesting an upgrade (link to Dialogue Cloud Best Practice Deployment)

  • Added filter options to new home page (for statistics button right corner)

  • Added SharePoint Online Certificate/Azure AD App-Only to Change Contact Center operation

March 18th 2024

Features

  • Customer selection is now persistent (meaning no customer selection has to be done on each screen)

  • Added support for selecting a bundle during a service deployment and update (N-2)

    Note

    You will always see the 3 Bundles (n, n-1 and n-2) available as recommended, supported and released bundles, plus any bundle which the customer has actively deployed on the platform.

  • Added support for selecting a bundle during a Dialogue Studio deployment and update (n, n-1, n-2)

    Note

    You will always see the 3 Bundles (n, n-1 and n-2) available as recommended, supported and released bundles, plus any bundle which the customer has actively deployed on the platform.

February 26th 2024

Enhancements

  • Revamped Homepage:

    Note

    Please beware that all displayed data is near-realtime. When selecting a specific customer or accessing information such as Endpoints Status, SharePoint Secret Expiry, SharePoint Connectivity or Online Agent Count, the system will query data directly from the source, ensuring accuracy and timeliness.

    • The home/menu bar has been relocated to the side for improved accessibility (now foldable).

February 1st 2024

Enhancements

  • Added option to enable EDR per service.

    • This requires the SBC to be enabled for EDR first

January 30th 2024

Enhancements

  • Added Service name and Region to Endpoints overview.

  • Added delete button to (Delivered) Services and UCC pages.

    When clicking the ‘Delete’ button, a pop-up will show a warning, and another delete configuration button.

  • Added option to change a LineUri to endpoint configuration, within Edit UCC pages.

January 8th 2024

Enhancements

  • Removed ‘Services and Contact Center Administration’ pages.

    All functionality from the Service and UCC Administration pages has been moved to the Services/UCC Overview pages. All functions can be found within the Actions column.


Figure 1 - To inform Portal users of the change, a warning banner is presented.


Figure 2 - Renewed Services overview page with Action icons.


Figure 3 - Renewed UCC overview page with Action icons.

December 13th 2023

Features

  • Added support for the optional feature "Graph Presence Publisher"

    The Graph Presence Publisher can be activated on new and existing services (existing services via the Edit Service page).

    However, the feature toggle will be greyed out when an existing service is not on Bundle 2023.04 (or higher). When a service is on Bundle 2023.04 or higher, the feature is no longer greyed out and the partner needs to fill in the details according the GoLive article.

  • Added support for validation of "Graph Presence Publisher" application.

  • Added ability to adjust Log Level of a UCC Core service.

  • Added support to increase amount of log files for a UCC Core service.

November 13th 2023

Features

  • Added SharePoint Certificate connection type to validation checker.

November 8th 2023

Enhancements

  • Editable SBC Configurations

    Figure 1 - Editable SBC Configuration

  • Added Google Speech as a feature for new and existing UCC’s

    Figure 2 - Google Speech is now a selectable option for New and Existing UCC's

  • Changes to Endpoints tables

    • Change of icons and added additional text to explain the process of changing/adding endpoints

      Figure 3 - Endpoint table, now with new icons and information

Features

  • Replace all task for SharePoint secrets (available in Service Administration page)

  • Added Graph Presence reset option (available in Service Administration page)

  • Raise level (available in Service Administration page)

    • The default log level of the UCC Core service will be set to WARN (this was DEBUG). Via the Partner Portal, Service Administration page, partners are able to change the log level (e.g. to VERBOSE) for a limited amount of time.

      Figure 4 - Change all SharePoint secrets within a service, Reset Graph option and Log level change option



      Figure 5 - Replacing all SharePoint secrets within a service (in one go)

  • Added Graph to Validation checker

    Figure 6 - Graph validation fields


    Figure 7 - Change Log Level pop-up

October 4th 2023

Improvements

  • Enhancements for handling SBC Configurations in the backend.

  • Added region column to requested actions page

Features

Added ‘What’s new’ feature box upon first login after change.

Added support for Deepdesk.

Deepdesk Formerly known as Anywhere365 Aviator can now added to existing UCC’s and it can be added directly when creating a new UCC.

Added bulk support for endpoint creation

From now on, you are able to add multiple extra endpoints as part of the UCC creation itself. Also, adding multiple endpoints at once for an existing UCC is now possible.

July 26th 2023

Improvements

  • Solved several minor deployment defects

  • Allowed blank spaces in Display Name field

  • Changed UCC and Endpoint descriptions

  • Add Search bar for SBC's configurations on Create Service page

  • Show bundle version for scheduled updates

New Features

Dialogue Studio

We have created a new, standalone deployment process for Dialogue Studio. Whereas previously a single Dialogue Studio instance was deployed when the feature was added to a service, you are now able to create multiple Dialogue Studio instances (up to the maximum number that your license allows) from the 'Dialogue Studio Configurations' page and assign them freely.

Once you have deployed a Dialogue Studio instance via the new method, you can start using this instance to connect to a UCC which already has its Plugin (and configuration) or you can add the Plugin (and configuration) to a new or existing UCC via the regular UCC create/change pages.

This shows an overview of all Dialogue Studio configurations available for the customer. You can search these configurations by Deployment name or Authentication type.

When you click one of the Dialogue Studio configurations, the following pop-up window opens.

Here you can review all the details, change the authentication method and change the password of the Dialogue Studio configuration as well as scheduling an update to the latest bundle version.

On selecting “Schedule Update” you will be presented with the following:

Once an update has been scheduled this will be displayed in a banner at the top of the configuration properties:

When selecting ‘Create new’, the following will show. You can select the region it needs to be deployed to (be aware that this should be in the same region as the UCC service you will connect it to). You can also choose the bundle version.

Note

The bundle version (or Dialogue Studio version) needs to be on the same version as the UCC service it will connect to.

Finally you can choose the authentication method. Either select Anywhere365 Authentication (can only be done when an Anywhere365 Authentication configuration is available) or you can select Username/Password. If the latter is chosen, you will need to provide a username and password.

Password should be at least 24 characters and contain upper and lowercase letters as well as numbers and symbols.

If Anywhere365 Authentication is selected, then Read and Write AD Groups will need to be provided:

You are also able to change authentication types for an existing deployment by selecting the appropriate option when clicking on a deployment:

You will be prompted to provide either AD groups (if switching to A365 Authentication) or a Username and Password.

June 27th 2023

Improvements

1. Change to UCC and Endpoint creation

Feedback added to front-end

Example:

2. Add Search bar for SBC's configurations on Create Service page

3. Show requested bundle for scheduled updates

June 1st 2023

New Features

1. New Regions added

  • Australia East

    • Additional standalone region which can be chosen to deploy to

  • Germany West Central

    • This region will soon replace the current West Europe region (for all new deployments per June 19 2023)

2. Create Service

New experience when deploying a new service. A Cloud type has to be selected first now before a region can be selected. Also, we added a more information in the tool tips.

3. Create SBC Configuration

Added 'disclaimer' text:

Before submitting a new SBC configuration, please review the Dialogue Cloud Direct Routing Technical Setup information as provided by Anywhere365. This document contains all necessary information about ports and IP addresses for signaling and media, as well as information about encryption specifications and other relevant requirements.”

4. Create Anywhere365 Authentication Service configuration

Added Anywhere365 Authentication configuration menu item

Improvements

1. Technical Debt

Work on technical debt, to make further changes easier and faster to develop. This also allows us to start working on enhancing the notifications (information that comes back from the API)

Important

This will mean that all history from the Requested UCC page will be removed

2. Bulk requests

Enhanced the handling of bulk requests

3. Restart Timeout

Extended time for UCC Service restart timeout

4. SharePoint certificate check

Enhance SharePoint Certificate prerequisite check

May 5th 2023

New Features

1. Added Endpoint overview page

Users can now see all endpoints by using a similar overview for UCC's and Services. From this overview you can also export the endpoints to a CSV:

2. Added support for new deployment region: Australia East

Users can now select Australia East during deployment.

Improvements

Beside the new features we have also added the following improvements:

  • Solved ability to restart service on a later time when choosing ‘today’.

  • Improved stability for UCC bulk creation

  • UCC phone number no longer mandatory

  • Temporarily removed Enable button for Anywhere365 Authentication Service