Update older versions of Core

If you are using an old CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. version (more than two years old), then the operating system of the Anywhere365 server has probably also reached its end of life.

The update approach in this case is a side-by-side migration to a new Anywhere365 server and SharePoint site collection. This approach minimizes the risks and provides a rollback.

• Add a new Anywhere365 server to the Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. topology (requires a new license key). If you have an enterprise trusted application pool, you can add the new server to this pool. If not you have to create a new trusted application pool and add the server to this new pool.
• Create a new site collection in SharePoint and create new sites, using the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Creator.
• Use CopySettings script to backup and the restore the content of the current SharePoint sites to the new site collection. Use retention policies together with the Retention Policy Web job, to remove old items in the lists.
• Migrate the SharePoint permission with your own tooling or manually.
• Modify the config.xml and add the UCC’s to the file and use the new SharePoint site collection.
• For plugins and prompt, validate if they support the latest Core.
• Depending or your topology choose one of the following two options: