Example configuration Microsoft Power Automate to set a voicemail as Welcome Message

Introduction

This example shows you how to set the Anywhere365 Voicemail as the Audio Question for the Welcome M

 

Configuration

  1. From your Office Portal, go to your Power Automate App:

  2. Click "My Flows":

  3. Click "New" and "Instant - from Blank":

  4. Press Skip

  5. Add the trigger "When a file is created (properties only)", from SharePoint

    1. Site Address = Site of the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.

    2. Library Name = Voicemail

  6. Add the action "Get file content", from SharePoint

    1. Site Address = Site of the UCC

    2. File Identifier:

      @triggerBody()?['{Identifier}']

  7. Add the Action "Create file", from SharePoint

    1. Site Address = Site of the UCC

    2. Folder Path = /AudioFiles

    3. File Name:

      @{triggerBody()?['{FilenameWithExtension}']}

    4. File Content:

      @{body('Get_file_content')}

  8. Add the Action "Update file properties", from SharePoint

    1. Site Address = Site of the UCC

    2. Library Name = AudioFiles

    3. Id:

      @{body('Create_file')?['ItemId']}

    4. Title:

      @{triggerBody()?['Title']}

  9. Add the Action "Update item", from SharePoint

    1. Site Address = Site of the UCC

    2. List Name = IVRQuestions

    3. Id = Id of the Welcome Message

      Note You can get your ID, by editing the item.

      Example: https://contoso.sharepoint.com/sites/ucc/ucc_support/Lists/IVRQuestions/EditForm.aspx?ID=1

    4. Title = Welcome Message

    5. AudioQuestion Id:

      @body('Create_file')?['ItemId']