Dialogue Cloud

Microsoft Power Automate to replace a field with "Empty" value

Time to execute: approx. 15 min.

Microsoft Power Automate became the successor of Anywhere365 Timer Jobs. Microsoft Power Automate is capable to do the exact same thing, plus many more things from which you can benefit to deliver the best possible experience to your customers.

Sometimes it may be necessary to clear a populated field in one of your SharePoint lists. For example a Welcome Message which after hours has an Action -> Skill set but at opening of business hours needs to be cleared in order for the regular IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. Questions to be processed.

In Power Automate replacing a field value with "nothing" takes a special approach. Multiple methods exist (using variables, or expressions, or send http requests among others) but below is an example of one of such methods which will create a visible and selectable variable to represent empty field. The benefit of this method is that the visual variable is easy to see/recognise for someone not familiar with the flow.

Getting started

This section will help you to create a flow that is triggered daily at 05:00 PM to clear a Skill set on the Welcome Message of the IVR.

  • In a similar fashion you can use this same variable to clear multiple fields you would like to clear with this flow