Dialogue Cloud

Microsoft Power Automate to schedule updates to the Welcome Message

Time to execute: approx. 15 min.

Microsoft Power Automate became the successor of Anywhere365 Timer Jobs. Microsoft Power Automate is capable to do the exact same thing, plus many more things from which you can benefit to deliver the best possible experience to your customers.

Below is an example to alter your Welcome Message announcement to reflect the part of day ("Good morning..." - > "Good afternoon..." - > "Good evening...").

 

More examples of Power Automate and possible changes and/or actions on SharePoint lists can be found here: Learn More

 

Getting started

This section will help you to create a flow that is triggered daily on 08:00 AM to change the Welcome Message of the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. to include "Good morning".

In a similar fashion you can create additional flows for various Welcome Messages you would like to play during the afternoon and/or evening.

 

Edit the flow

When you have saved a flow and you want to make changes to this flow, this is one way to get back to the edit screen:

 

Test the flow

If you want to test the flow, before it is triggered for the first time, you can easily start the flow manually.

Frequently asked Questions